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Home » Support » Online Help » Users and Access Permissions » Manager Users

Manager Users

Note: Only users with the "Admin" user role will have access to this function.

What are manager users? 

These are users that can login to the Manager and edit the website. Manager users cannot login to the frontend of the website to gain access to browse restricted sections of the site; only web users can do that.

What are manager user roles?

Normally, there will be at least two manager user roles created when your CMS is configured: "Admin" and "Editor". There are several important differences between these two roles. Manager users with either role can edit documents; however, users with the "Admin" role are also able to do the following:

  • Create and edit other manager user accounts.
  • Manage user access permissions.
  • Download a backup of the site database.

It is therefore best to have only one such user for each site. All other manager users should be given the "Editor" role. A general principle for choosing security options is to provide the least number of priviliges possible for each user account.

How are manager user roles different from access permissions?

Each manager user can be assigned to one or more manager user groups under the "Access Permissions" section of the create/edit user form. The difference here is that roles enable access to various manager features, whereas user groups enable access to edit documents in various document groups.

Create a new manager user account

  1. Click on the Security option on the main manager menu and select the Manager Users option from the sub-menu.
  2. Click on the New User link.
  3. Enter a Username for the new account. A simple convention is to use the first name and last initial - e.g., Fred Black's username would be "FredB" (note the use of case), but you can use whatever convention you prefer.
  4. Leave the password options as per the defaults.
  5. Enter the user's full name. E.g., "Fred Black".
  6. Carefully enter their email address and double-check it.
  7. Select the new user's role (see above). 
  8. The rest of the user details are optional.
  9. [If you have set up manager permissions then scroll down to Manager access permissions and check the boxes for one or more manager user groups that this user should be assigned to.]
  10. Click on the Save button.
  11. The new user's password will be displayed. Copy and paste it into an email or text file immediately, so that you can supply it to the new user for their first login.
  12. Email the new user to advise of their login details:

    Manager URL: http://www.yourdomain.com/manager
    Username: [the new username]
    Password: [the new password]

    IMPORTANT: Please ask the user to change their password on their first login.

Unblock a manager user

Occasionally, users will forget or mistype their passwords a number of times, causing their account to be temporarily blocked for a period of 60 minutes. They can either wait until this period has elapsed or you can manually unblock their account for them.

  1. Navigate to Security -> Manager Users.
  2. Click on the reset link next to Failed logins.
  3. Uncheck the Blocked checkbox and click OK.
  4. Click on the Save button.