Support » Email accounts » Add an email account

Add an email account to your email program

This process is usually accessed via "Tools / Accounts" and then "Add new account" or similar. Most email programs will have a series of dialog windows (or 'wizard') that will step you through the process.

The exact process depends on the specific email program you are using and if in doubt you will need to consult the help/support for that particular software.  

You will need to enter the basic account details as supplied by us. The basic settings are listed below, with example account details:

User/Account Name
name@yourdomain.com 
(This is simply the email address in full.)

Password
As supplied originally. If you have changed it and forgotten the new one you will need to ask us to reset it.

Incoming/POP Server
mail.yourdomain.com
(E.g. if your domain is "acme.com.au" the POP server would be "mail.acme.com.au".)

Outgoing/SMTP Server
(Your ISP's normal outgoing/SMTP server. Please check their online support info or ask their help desk.)

Important!
Email accounts should be configured so that messages are not left on the server after they have been downloaded to the local email client. In other words, they should be deleted/removed from the server after download. This is normally the default setting but please check it. If this setting is not correct, mail will gradually accumulate in your mailbox and fill up your quota, after which your incoming mail will start being bounced.